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ORDERING INFORMATION-
TERMS OF SALE |
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| PLEASE NOTE - Dudley
Designs is part of Living Designs co uk Ltd and ALL PAYMENTS ARE TRANSACTED BY
LIVING DESIGNS - THIS IS THE NAME THAT WILL SHOW ON YOUR CARD ETC
STATEMENTS |
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For Telephone ORDERS
please contact Fred Dudley on 07784 650450.
Contact details for accounts
only, email, phone and fax....
Living Designs Co uk Ltd
7 Campion
Terrace
Leamington Spa
CV32 4SU
(UK)
Email
sales@dudleydesigns.co.uk
Telephone 01926 470155
Fax 01926
470154
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Address for collections
by appointment only.
Please phone first. Contact Fred Dudley on 07784
650450.
Dudley Designs
Corngreaves Trading Estate
Overend Road
Cradley Heath
West Mids
B64 7DD |
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DUDLEY DESIGNS Delivery Charges
Please select your zone in the
drop down list in the shopping basket and click the 'Recalculate' button. Your
shipping charge will be calculated automatically.
Delivery Charges are based on the
Total order weight (inc packaging) ... |
ZONE 1 all England & Wales
post codes EXCEPT THOSE IN ZONE 2
Up to 8 Kilos £12.50 +
vat
8 to 17 kilos £15.50 + vat
over 17 kilos £30.00 +
vat |
ZONE 2 KENT, DEVON, CORNWALL,
WALES postcodes
starting TR TA TQ PL EX TN ME
CT DA BR SA SY LA CA
Up to 8 Kilos £12.50 +
vat
8 to 17 kilos £15.50 + vat
over 17 kilos £37.00 +
vat |
ZONE 3 Lowlands Scotland
Up to 8 Kilos £12.50 +
vat
8 to 17 kilos £15.50 + vat
over 17 kilos £51.00 +
vat |
ZONE 4 Other UK (including
Highlands Scotland, Northern Ireland, offshore islands etc) and other
countries
Select 'Other UK and Overseas' as
your shipping area. We will telephone or email with costs and details for your
approval before shipping.
Please enquire if you would like
delivery cost and other details before ordering. |
| Cancellation of orders once
dispatched will not be accepted. |
| Please ensure you have read our
full Terms and Conditions |
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All prices are in UK pounds. |
Delivery
Most UK orders are delivered by carrier - heavy items are sent by
on a pallet. Lighter items are sent by Recorded Post.
MOST
DELIVERIES REQUIRE A SIGNATURE ON DELIVERY - PLEASE ENSURE YOU ADVISE A
DELIVERY ADDRESS WHERE THE PACKAGE CAN BE SIGNED FOR.
IF
THE CARRIER MAKES 2 ATTEMPTS TO DELIVER AND NO-ONE IS AVAILABLE TO RECEIVE THE
ORDER, AN ADDITIONAL CHARGE WILL BE MADE FOR THE THIRD DELIVERY.
Most orders are despatched within 5 DAYS - many in 48
hours.
We endeavour to keep all listed items in stock to
despatch within 5 working days. About 50% of orders are despatched within 48
hours. If any item is temporarily out of stock, we will advise by email any
items we are unable to send. |
Secure
Website Ordering
USING THE SHOPPING
BASKET
To order any item, just click the 'Add to basket' button next to
the item. You can change the quantity before you click. Each time you 'Add to
Basket' you will be taken to the shopping basket page which shows the items
ordered and prices.
You can review the contents of the shopping basket at
any time by choosing 'review basket' on any showroom page.
You can always
remove an item - or change quantity - from the shopping basket by changing the
quantity shown (change to zero if you want to delete the item completely) then
press the 'recalculate' button.You can choose to continue shopping or pay for
your order.
PAYMENTS
When you have
finished your order press the 'Go to Payments' button on the shopping basket
page. You then see a page to enter your details and advise a delivery address
(if different to your own address). Then click Continue and you will see an
order summary and the choice of payment
By credit/debit cards through
Sagepay - select this and you will be taken to the totally secure Sagepay
website for card details.
By Paypal - select this you will be taken
to the Paypal website where you can either use your Paypal account or enter
your card details.
After you have completed your
order, you will receive a confirmation email almost immediately with full
details of your purchase. |
Ordering by telephone or fax
Just advise the item reference numbers and your card
details.
Telephone 07784 650450 from 9am-5pm Monday to Saturday
except National Holidays.
Fax 01926 470154 .....24 hour fax line. |
Ordering by letter post to the accounts address above.
All
cheques etc payable to 'Living Designs'.
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Returns and Cancellations
You may cancel your order within 7 working days from the day
after you receive the goods. Please return them to us and we will exchange or
refund payment within 14 days after receipt. |
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Orders
Orders may be placed by telephone, letter, fax or via the web
store SSL order system. You can also email orders and telephone credit card
details (or ask us in the email to phone you for card details).
Postal payments may be made with credit/debit card, Paypal,
cheque or P.O. (Payable to Living Designs).
A receipt will be included with your consignment.
Delivery
We normally despatch orders within 5 working days for stock items
and items advertised on the web pages are usually in stock. If we have a
temporary shortage, we will contact you to advise the anticipated delay period.
Cancellation and Returns
Cancellation of orders once dispatched will not be
accepted.
Please advise any damage or shortages in your delivery within 7
days of receipt. We will exchange or refund payment within 14 days after
receipt for goods deemed to be faulty or damaged when we receive the returned
items. Personalised and perishable goods are not returnable.
When returning items, please ensure they are securely packed and
obtain a 'proof of posting' certificate from your Post Office or
carrier.
Privacy
We are committed to protecting your privacy. We will only use the
information that we collect about you lawfully (in accordance with the Data
Protection Act 1998) and according to the Which? Web Trader Code of Practice.
We collect information about you for 2 reasons: firstly, to
process your order and second, to provide you with the best possible service.
We will not e-mail you in the future unless you have given us
your consent. We will give you the chance to refuse any marketing email from us
or from another trader in the future.
The type of information we will collect about you includes:
your name
address
phone number
email address
credit/debit card details
We will never collect sensitive information about you without
your explicit consent. The information we hold will be accurate and up to date.
You can check the information that we hold about you by emailing us. If you
find any inaccuracies we will delete or correct it promptly.
The personal information which we hold will be held securely in
accordance with our internal security policy and the law and the Which? Web
Trader Code. If we intend to transfer your information outside the EEA
(European Economic Area) we will always obtain your consent first.
We may use technology to track the patterns of behaviour of
visitors to our site. This can include using a "cookie" which would be stored
on your browser. You can usually modify your browser to prevent this happening.
The information collected in this way can be used to identify you unless you
modify your browser settings.
If you have any questions/comments about privacy, you should
email to Fred Dudley,
Manager, Dudley Designs
Problems, questions, complaints and queries ?
Customer Support and Service
We want all our customers to be completely satisfied with our
service. If you are not satisfied with any aspect of our goods or service
please contact Fred
Dudley immediately by
- email - we will reply
within 3 working days.
- telephone 07784
650450
- fax 01926 470154
This number is standard charge - not a premium rate. We will reply within 3
working days.
- letter post - we
will reply within 3 working days after receipt.
The office is open 10.30am to 5pm every day except Sundays and
Bank Holidays.
We will send you the following: - an acknowledgement of your
complaint within 3 working days - a full reply to your complaint within 14 days
(within 7 days by email) If, for some reason, we cannot deal with your
complaint within these time limits, we will give you a reason for the delay,
and a date by which your complaint will be dealt with.
This does not affect your statutory rights as a consumer
When you place an order by the internet or other methods, you are
consenting to the terms above.
The above
information is to assist our customers and does not affect your statutory
rights. |
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